Privacy Policy

1. INTRODUCTION

Silicon Drive ("Silicon Drive", "Company", "Platform", "we", "our" or "us"), a proprietary concern having its registered office at No. 212/4, 4th Floor, Bellary Road, Sadashivanagar, Bangalore – 560080; and Ground Floor, 72/2, Railway Parallel Road, 4th Block, Kumara Park West, Seshadripuram, Bengaluru – 560020, operates a technology-enabled mobility aggregation platform through its mobile application, website and associated digital interfaces ("Platform").

The Platform facilitates technology-enabled transportation and mobility services by connecting passengers, Driver-Partners, Fleet Partners, transport operators, corporate customers and other authorized users through digital interfaces. Silicon Drive functions as a technology intermediary and does not ordinarily own, operate or control vehicles or employ Driver-Partners unless expressly stated otherwise under applicable law.

This Privacy Policy applies to all users of the Platform, including passengers, Driver-Partners, Fleet Partners, corporate customers, transport vendors, authorized representatives and visitors, and governs the collection, use, storage, disclosure and protection of personal data in accordance with applicable law.

This Policy is intended to comply with:

By accessing, downloading, registering with or using the Platform, you acknowledge that you have read, understood and agreed to the practices described in this Privacy Policy.

2. DEFINITIONS

Unless the context otherwise requires:

3. INFORMATION WE COLLECT

When you register or use the Platform, we may collect:

• Full Name;

• Mobile Number;

• Email Address;

• Gender (optional);

• Profile Photograph (optional);

• Residential or Correspondence Address;

• Emergency Contact Information;

• Corporate Identification Details (for business accounts);

• Passenger complaints, incident reports, safety reports, emergency alerts, ride-related grievances and investigation records.

We may collect:

• Pickup and Drop Locations;

• Route Information;

• Ride History;

• Booking Preferences;

• Fare Information;

• Payment Details;

• Cancellation Records;

• Ratings and Feedback.

We may collect ride, booking, dispatch, fleet allocation, trip management, fare, payment, settlement and transaction-related information necessary for providing transportation and mobility services through the Platform.

Silicon Drive may collect precise or approximate location information of passengers, Driver-Partners and vehicles before, during and after trips where necessary for ride allocation, navigation, safety, fraud prevention, customer support, operational efficiency, regulatory compliance and other legitimate business purposes.

Location information may also be processed through Silicon Drive's control room infrastructure for passenger safety, emergency assistance, fleet monitoring and compliance with applicable transport regulations.

For onboarding and compliance purposes, we may collect:

• Name;

• Address;

• Mobile Number;

• Email Address;

• Photograph;

• Aadhaar Number;

• PAN Number;

• Driving Licence Details;

• Vehicle Registration Certificate;

• Insurance Documents;

• Permit Information;

• Bank Account Details;

• UPI Information;

• Fitness Certificate;

• Pollution Under Control Certificate;

• Chassis Number;

• Engine Number;

• Police Verification Certificates, Criminal Antecedent Verification Reports, Background Verification Records, Badge Details and Driver Identification Records maintained in accordance with applicable transport laws.

Certain Driver-Partner and vehicle information, including the Driver-Partner's name, photograph, vehicle registration number, vehicle category, vehicle photograph (where applicable) and ride details, may be displayed or shared with users before or during a trip to facilitate transportation services, identity verification, safety, regulatory compliance and customer support., certain driver-partner and vehicle information, including the driver-partner's name, photograph, vehicle photograph (where applicable), vehicle registration number, vehicle category and ride details, may be displayed or shared with passengers before commencement of a trip. Such disclosures are limited to information reasonably necessary for passenger identification, safety verification and ride facilitation and are further governed by Silicon Drive's Fare, Registration & Safety Policy and Driver-Partner Code of Conduct.

We may automatically collect:

• Device Identifier;

• Mobile Device Information;

• IP Address;

• Browser Information;

• Operating System;

• App Version;

• Crash Logs;

• Diagnostic Information.

We may maintain records of:

• Customer Support Interactions;

• Emails;

• Complaints;

• Chat Communications;

• Call Records (where legally permissible).

4. PURPOSE OF PROCESSING PERSONAL DATA

We process personal data for lawful purposes including:

Service Delivery

• User registration and account management

• Ride booking and allocation

• Fleet and trip management

• Driver onboarding

• Navigation and route optimisation

• Transportation service facilitation

Payment Processing

• Fare collection;

• Driver settlements;

• Invoice generation;

• Financial reconciliation.

Safety and Security

• Identity verification;

• Fraud detection;

• Driver verification;

• Passenger safety monitoring;

• Emergency response;

• Police verification;

• Driver eligibility monitoring;

• Accident investigation;

• Emergency response;

• Regulatory inspection;

• Passenger grievance handling.

Compliance

• Compliance with applicable laws;

• Government directives;

• Regulatory obligations;

• Court orders and legal proceedings.

Platform Improvement

• Analytics;

• Performance monitoring;

• Product development;

• User experience enhancement.

Communication

• Notifications;

• Ride updates;

• Security alerts;

• Customer support;

• Promotional communications where consent is obtained.

5. LEGAL BASIS OF PROCESSING

Silicon Drive processes personal data on the basis of:

6. CONSENT

By creating an account, registering as a driver-partner, booking a ride, accessing the Platform or otherwise providing personal data, you expressly consent to the collection, storage, use, disclosure and processing of such information for the purposes described in this Policy.

Where required by law, separate consent may be obtained for specific categories of personal data or processing activities.

You may withdraw consent at any time by contacting the Grievance Officer, subject to legal and operational requirements.

Withdrawal of consent may impact our ability to provide services.

7. SHARING OF INFORMATION

Silicon Drive may disclose personal data to:

8. DATA RETENTION

Personal data shall be retained only for as long as necessary to:

• Fulfill the purposes for which it was collected;

• Comply with legal obligations;

• Resolve disputes;

• Enforce contractual rights.

Upon expiry of retention requirements, data may be deleted, anonymized or archived in accordance with applicable law.

8A. REGULATORY RETENTION OF TRIP DATA

Notwithstanding anything contained elsewhere in this Policy, Silicon Drive shall retain trip records, ride logs, GPS records, booking information, dispatch records, vehicle records and other transportation-related information records for a minimum period of one (1) year from the date of completion of the trip or for such longer period as may be required under applicable law, governmental directives, judicial orders or regulatory requirements.

Such records may be preserved and produced before competent authorities, transport regulators, law-enforcement agencies or courts in accordance with applicable law, including the Karnataka On-Demand Transportation Technology Aggregators Rules, 2016 and any amendments thereto.

9. DATA SECURITY

Silicon Drive implements reasonable security practices and procedures designed to safeguard personal data from unauthorized access, disclosure, alteration or destruction.

Security measures may include:

• Encryption of sensitive information;

• Secure servers;

• Firewalls;

• Access controls;

• Authentication protocols;

• Audit logs;

• Security monitoring systems;

• Periodic vulnerability assessments.

While reasonable efforts are employed, no electronic transmission or storage system can be guaranteed to be completely secure.

10. USER RIGHTS

Subject to applicable law, Data Principals may exercise the following rights:

11. CHILDREN'S PRIVACY

The Platform is not intended for individuals below eighteen (18) years of age.

Silicon Drive does not knowingly collect personal data from minors without authorization required under applicable law.

If such information comes to our knowledge, reasonable efforts shall be made to remove it.

12. COOKIES AND TRACKING TECHNOLOGIES

The Platform may use cookies, SDKs, pixels and similar technologies to:

• Improve user experience;

• Enable platform functionality;

• Analyze performance;

• Prevent fraud;

• Enhance security.

Users may modify browser or device settings to manage cookies, subject to potential limitations in functionality.

13. CROSS-BORDER DATA TRANSFERS

Silicon Drive primarily stores and processes personal data within India through infrastructure, servers and service providers located in India.

Where strictly necessary for business continuity, disaster recovery, backup services, cybersecurity operations, software maintenance or cloud-based support services, limited processing of personal data may occur outside India through authorized service providers.

Any such transfer or processing shall be subject to applicable law, contractual safeguards, confidentiality obligations, security controls and reasonable technical and organizational measures designed to protect personal data.

Silicon Drive shall endeavor to ensure that all material operational databases containing user and driver-partner information remain hosted and maintained within India unless otherwise permitted or required by law.

14. DATA BREACH RESPONSE

In the event of a suspected or actual data breach, Silicon Drive may:

• Investigate the incident;

• Take containment measures;

• Notify affected stakeholders where required;

• Cooperate with regulatory authorities;

• Implement corrective actions.

15. THIRD-PARTY SERVICES

The Platform may contain integrations with third-party services.

Silicon Drive is not responsible for privacy practices adopted by such third parties. Users are encouraged to review their respective privacy policies.

16. LIMITATION OF LIABILITY

Silicon Drive operates a technology-enabled mobility platform facilitating transportation services among users, Driver-Partners, Fleet Partners and other service providers. Unless expressly stated otherwise, Silicon Drive acts solely as a technology intermediary.

To the maximum extent permitted by law, Silicon Drive shall not be responsible for:

• Actions or omissions of driver-partners;

• Passenger conduct;

• Vehicle-related incidents;

• Third-party services;

• Unauthorized access arising from circumstances beyond reasonable control.

This Privacy Policy shall not be construed as a comprehensive statement of Silicon Drive's legal liabilities, indemnities, insurance obligations or intermediary protections. Users are advised to read and refer to the Platform Intermediary Liability Disclaimer, Insurance & Indemnity Disclosure, Terms and Conditions and other platform policies published by Silicon Drive, which shall operate in conjunction with this Privacy Policy.

17. CHANGES TO THIS POLICY

Silicon Drive reserves the right to amend, modify or update this Privacy Policy at any time.

Updated versions shall be published on the Platform and shall become effective upon publication unless otherwise stated.

Continued use of the Platform following publication constitutes acceptance of the revised Policy.

18. GRIEVANCE OFFICER

In accordance with applicable law, the following person shall act as the Grievance Officer:

Name: Sunil Kumar S

Designation: Grievance Officer

Email: sunil@silicondrive.com

Phone: +91 99025 34239

Address: Silicon Drive, No. 212/4, 4th Floor, Bellary Road, Sadashivanagar, Bangalore – 560080.

19. CONTACT US

For privacy-related concerns, requests or complaints, please contact:

Silicon Drive

Address: No. 212/4, 4th Floor, Bellary Road, Sadashivanagar, Bangalore – 560080.

Corporate Office: Ground Floor, 72/2, Railway Parallel Road, 4th Block, Kumara Park West, Seshadripuram, Bengaluru – 560020.

Email: sharath@silicondrive.com

Phone: +91 8095499999

Website: www.silicondrive.com

20. GOVERNING LAW AND JURISDICTION

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts at Bengaluru, Karnataka.

21. CCTV / DASHCAM / AUDIO RECORDING

Certain vehicles may be equipped with CCTV cameras, dashboard cameras, telematics devices or emergency recording systems for passenger safety, accident investigation, fraud prevention and legal compliance. Where audio recording functionality is available, recording shall be carried out only where legally permissible and in accordance with applicable privacy laws.

22. EMERGENCY CONTACT SHARING

Where a user activates an emergency, SOS or safety feature, Silicon Drive may share real-time trip information, live location, driver details, vehicle information and other relevant safety information with the user's nominated emergency contacts, emergency service providers, law enforcement agencies or other competent authorities, to the extent reasonably necessary for protecting life, safety or complying with applicable law.

23. ACCOUNT DELETION

Users may request deletion of their account. Certain records, including ride history, invoices, payment records, tax records, complaint records, safety records and other information required for legal, regulatory, audit, fraud prevention or dispute resolution purposes, may continue to be retained for the applicable retention period.

24. PAYMENT TOKENIZATION

Silicon Drive does not collect or store complete debit card numbers, credit card numbers, CVV information or internet banking credentials. Payment transactions are processed by RBI-compliant payment service providers and payment gateways using tokenization, encryption and other industry-standard security measures, as applicable.

25. BUSINESS TRANSFER

In the event of a merger, acquisition, amalgamation, restructuring, insolvency, financing transaction or sale of all or substantially all of Silicon Drive's business or assets, personal data may be transferred to the successor or acquiring entity, subject to applicable law and appropriate safeguards to ensure continued protection of such data.

26. PLATFORM INTEGRATIONS

Silicon Drive may share limited personal information with authorized third-party integration partners, service providers or technology providers solely for enabling Platform functionality, payment processing, navigation, mapping, communication services, customer support, analytics, regulatory compliance or other legitimate business purposes. Such partners shall be contractually obligated to protect personal data and process it only for the authorized purposes.