Terms and Conditions

DOCUMENT CONTROL

• Document Title: Platform User Terms and Conditions

• Applicable Entities: Silicon Drive (Proprietorship) and/or Silicon Drive (OPC) Private Limited

• Document Category: Master Platform Agreement

• Applicable Users: All Users of the Silicon Drive Platform

• Effective Date: 03.08.2026

• Review Cycle: Annual or upon any change in applicable law, regulatory requirements, Platform functionality or business operations

• Governing Law: Laws of India

• Jurisdiction: Bengaluru, Karnataka

1. INTRODUCTION

1.1 Purpose - These Platform User Terms and Conditions ("Terms") govern the access to, registration with and use of the technology-enabled mobility platform owned and operated by Silicon Drive through its mobile application, website, application programming interfaces (APIs), software systems and associated digital infrastructure (collectively referred to as the "Platform"). These Terms constitute a legally binding agreement between Silicon Drive and every User accessing or using the Platform.

1.2 About Silicon Drive - For the purposes of these Terms, "Silicon Drive", "Company", "Platform", "we", "our" or "us" shall mean:

together with their respective successors, permitted assigns, affiliates and entities through which the Platform may be owned, managed or operated from time to time. Where the context so requires, references to Silicon Drive shall include any entity authorised to own, manage, operate or administer the Platform.

1.3 Scope - These Terms govern the use of the Platform by every User irrespective of the category of services, functionality or operational workflow accessed through the Platform.

These Terms shall apply uniformly to every User including, where applicable:

These Terms regulate access to and use of the Platform only and shall operate together with such additional agreements, policies or disclosures as may become applicable to a User depending upon the nature of the Services accessed through the Platform.

1.4 Acceptance - By downloading, installing, registering with, accessing, browsing or otherwise using the Platform, every User acknowledges and agrees that:

Where a User does not agree to these Terms, such User shall immediately discontinue access to and use of the Platform.

1.5 Electronic Acceptance - Acceptance of these Terms through any electronic mode including click-wrap acceptance, electronic acknowledgement, OTP verification, electronic signature, account registration, digital authentication or continued use of the Platform shall constitute valid and legally enforceable acceptance in accordance with applicable law.

1.6 Modification - Silicon Drive may amend, modify or update these Terms from time to time to reflect changes in Applicable Law, regulatory requirements, Platform functionality, business operations or commercial practices. Updated versions shall become effective upon publication on the Platform or upon such later date as may be specified therein. Continued access to or use of the Platform after publication of revised Terms shall constitute acceptance of the revised Terms.

2. DEFINITIONS

Unless the context otherwise requires, the following expressions shall have the meanings assigned to them below:

2.1 "Account" means the registered user account created for accessing the Platform and its Services.

2.2 "Applicable Law" means all applicable statutes, enactments, rules, regulations, notifications, governmental directives, judicial pronouncements, circulars, orders and guidelines having the force of law in India, as amended from time to time.

2.3 "Booking" means any request, reservation, transportation requirement, ride request, trip request, assignment or service request initiated, placed or processed through the Platform.

2.4 "Corporate Customer" means any company, body corporate, institution, governmental authority, partnership, proprietorship, association or other legal entity using the Platform for transportation-related requirements.

2.5 "Driver-Partner" means an independent driver registered or authorised on the Platform in accordance with the applicable Platform Policies.

2.6 "Fleet Partner" means any individual or legal entity owning, operating or lawfully controlling one or more vehicles listed or deployed through the Platform.

2.7 "Platform" means the integrated technology-enabled mobility platform owned, licensed or operated by Silicon Drive, including its mobile applications, websites, APIs, software systems, communication interfaces and associated digital infrastructure.

2.8 "Platform Policies" means all policies, agreements, notices, disclosures, guidelines, codes, manuals and documents issued or published by Silicon Drive from time to time and made applicable to Users or any category of Users.

2.9 "Services" means the technology-enabled services, digital functionalities, operational workflows, software features and related facilities made available through the Platform from time to time.

2.10 "Transport Service Provider" means any Driver-Partner, Fleet Partner, Transport Vendor or other independent transportation service provider authorised to provide transportation services through the Platform.

2.11 "Transport Vendor" means any transport operator, travel company, mobility service provider or other business entity using or participating on the Platform for transportation-related operations.

2.12 "Trip" means any transportation assignment, journey, booking or transportation activity accepted and performed through the Platform.

2.13 "User" means any individual or legal entity accessing, browsing, registering with, using or otherwise interacting with the Platform in any capacity.

Words importing the singular shall include the plural and vice versa, and words importing one gender shall include all genders wherever the context so admits.

3. NATURE OF THE PLATFORM

3.1 Platform - Silicon Drive owns, develops, licenses and operates a technology-enabled mobility platform that facilitates the digital initiation, management, coordination, scheduling, allocation and administration of transportation-related requirements through technology-enabled interfaces. The Platform enables eligible Users to access various Services, functionalities and operational workflows made available by Silicon Drive from time to time.

3.2 Platform Functionality - The Platform may facilitate, among other things:

3.3 Technology Platform - The Platform is intended to facilitate digital interaction, communication, coordination and commercial engagement between eligible Users and independent Transport Service Providers through technology-enabled systems. The Platform enables transportation requirements to be digitally initiated, communicated, allocated, managed and fulfilled through authorised Transport Service Providers in accordance with Applicable Law and the applicable Platform Policies.

3.4 Independent Transportation Services - Transportation services facilitated through the Platform are independently performed by the respective Transport Service Providers operating under their own licences, permits, registrations, statutory approvals and commercial arrangements.

Each Transport Service Provider shall remain solely responsible for:

3.5 Role of Silicon Drive - Silicon Drive's role is limited to providing and administering the technology infrastructure through which transportation requirements may be digitally initiated, communicated, coordinated, allocated, scheduled, monitored, administered and commercially facilitated. Except where expressly agreed under a separate written agreement executed by Silicon Drive, the Company does not assume operational control over the day-to-day performance of transportation services undertaken by independent Transport Service Providers.

3.6 Independent Relationships - Nothing contained in these Terms shall be construed as creating:

The respective legal relationships between Silicon Drive and specific categories of Users shall be governed by the applicable role-specific agreements and Platform Policies, wherever applicable.

4. ELIGIBILITY

4.1 General Eligibility - The Platform is intended to be accessed and used only by persons who are legally competent to enter into binding contracts under Applicable Law.

By accessing or using the Platform, every User represents, warrants and undertakes that:

4.2 Authorised Representatives - Where a User accesses or uses the Platform on behalf of a company, partnership, proprietorship, governmental authority or any other legal entity, such User represents and warrants that he or she possesses the requisite authority to legally bind such entity. The concerned entity shall remain responsible for all acts, omissions and transactions carried out through such authorised account.

4.3 Eligibility Verification - Silicon Drive may require Users to undergo identity verification, business verification, document verification or any other verification process considered necessary for regulatory compliance, operational requirements, fraud prevention or Platform security. Completion of such verification shall not constitute any warranty by Silicon Drive regarding the User's identity, capability or credibility.

4.4 Refusal of Access - Silicon Drive reserves the right to refuse registration, restrict access or deny use of the Platform where:

No User shall acquire any right to registration or continued access merely by submitting an application or creating an Account.

5. USER REGISTRATION AND ACCOUNTS

5.1 Registration - Access to certain Services may require the creation of a registered Account. Silicon Drive may prescribe different registration requirements depending upon the nature of the Services sought, operational requirements, regulatory obligations or the category of User.

5.2 Registration Information - During registration, Silicon Drive may require such information and documents as may reasonably be necessary for establishing the identity, eligibility or authority of the User. The User shall ensure that all information submitted remains true, accurate, current and complete at all times.

5.3 Verification - Silicon Drive may verify User information through one or more verification mechanisms including:

Silicon Drive may engage independent service providers for carrying out such verification.

5.4 Account Credentials - Every User shall be solely responsible for:

5.5 One Account Policy - Unless expressly permitted by Silicon Drive, a User shall not create or operate multiple Accounts for substantially the same purpose. Silicon Drive may merge, suspend or deactivate duplicate Accounts where necessary for maintaining Platform integrity.

5.6 Account Sharing - User Accounts are personal to the registered User or authorised legal entity. No Account shall be transferred, assigned, sublicensed, sold or shared with any third party except with the prior written approval of Silicon Drive.

5.7 Account Maintenance - Users shall promptly update any information that becomes inaccurate, incomplete, expired or misleading. Silicon Drive shall be entitled to rely upon the information available in the User's Account until updated by the User.

6. PLATFORM SERVICES

6.1 General - Subject to these Terms and Applicable Law, Silicon Drive may make available various technology-enabled Services through the Platform from time to time. The availability, scope and functionality of any Service may vary depending upon operational requirements, regulatory approvals, commercial arrangements, user eligibility or Platform configuration.

6.2 Nature of Services - Without limitation, the Platform may facilitate:

6.3 Availability of Services - Certain Services, features, functionalities or operational workflows may be available only to eligible Users depending upon:

Nothing contained in these Terms shall be construed as creating an obligation upon Silicon Drive to provide every Service to every User.

6.4 Modification of Services - Silicon Drive may, at any time and without prior notice where reasonably necessary:

Such modifications shall not constitute a breach of these Terms.

6.5 Platform Availability - Silicon Drive shall use commercially reasonable efforts to maintain the availability of the Platform.

However, uninterrupted access cannot be guaranteed.

The Platform may become temporarily unavailable owing to:

6.6 No Guaranteed Service Availability - Silicon Drive does not warrant or guarantee:

7. BOOKINGS AND TRANSACTIONS

7.1 General - The Platform enables eligible Users to digitally initiate Bookings or transportation requirements, which may thereafter be processed, allocated, coordinated or fulfilled through authorised Transport Service Providers, subject to operational availability and Applicable Law. The submission of a Booking or transportation requirement shall not by itself create any obligation upon Silicon Drive or any Transport Service Provider to accept or perform the requested service.

7.2 Acceptance of Bookings - A Booking shall be deemed accepted only upon confirmation generated through the Platform or upon acceptance by the relevant Transport Service Provider, as applicable. Silicon Drive reserves the right to decline, modify, defer or cancel any Booking where reasonably necessary due to operational, regulatory, commercial or safety considerations.

7.3 Allocation - The allocation of transportation requirements may depend upon factors including:

Users acknowledge that Silicon Drive cannot guarantee allocation of a particular Transport Service Provider, vehicle, driver or resource.

7.4 Estimated Information - Any estimated fare, estimated arrival time, estimated journey duration, estimated distance or similar information displayed on the Platform is indicative only. Actual outcomes may vary depending upon prevailing circumstances and operational conditions. No estimate displayed on the Platform shall constitute a contractual guarantee.

7.5 Booking Modifications - Bookings may be modified, rescheduled or cancelled in accordance with the applicable Platform Policies, operational feasibility and Applicable Law. Detailed provisions governing cancellations, refunds, waiting charges and related matters shall be governed by the applicable Cancellation and Refund Policy.

7.6 User Responsibility - The User shall ensure that all Booking information furnished through the Platform is accurate and complete. Silicon Drive shall not be responsible for delays, failures or additional costs arising from inaccurate or incomplete information supplied by the User.

7.7 Compliance with Applicable Policies - All Bookings, transportation requirements and related transactions undertaken through the Platform shall remain subject to these Terms, the applicable Platform Policies and Applicable Law.

8. PAYMENTS

8.1 General - The Platform may facilitate the collection, processing, settlement or transmission of payments relating to Services made available through the Platform. The manner in which payments are processed shall depend upon the nature of the transaction, the applicable Platform functionality, the User's commercial arrangement with Silicon Drive, the applicable Platform Policies and the payment method selected by the User.

8.2 Payment Methods - Subject to availability, payments may be facilitated through one or more of the following methods:

8.3 Third-Party Payment Service Providers - Silicon Drive may engage banks, payment gateways, payment aggregators or other regulated financial service providers for facilitating electronic payments. The processing of electronic payments shall additionally be subject to the applicable terms, conditions and privacy practices of such third-party service providers.

8.4 User Responsibility - The User shall ensure that:

Silicon Drive shall not be responsible for payment failures attributable to the User, banking institutions or third-party payment service providers.

8.5 Taxes and Statutory Levies - All applicable taxes, statutory levies, governmental charges or regulatory fees shall be payable in accordance with Applicable Law. Where required by law, Silicon Drive may collect, deduct, withhold or remit applicable taxes.

8.6 Invoices and Electronic Records - Invoices, receipts, transaction summaries and payment confirmations may be generated electronically and made available through the Platform or other electronic means. Electronic records shall constitute valid evidence of the relevant transaction unless proven otherwise.

9. USER RESPONSIBILITIES

9.1 General Responsibility - Every User shall use the Platform responsibly, lawfully and in accordance with these Terms, Applicable Law and applicable Platform Policies. Users shall at all times act in good faith while accessing or using the Platform.

9.2 Compliance with Law - Users shall comply with all Applicable Laws, governmental directions, regulatory requirements and judicial orders applicable to their use of the Platform. Nothing contained in these Terms shall exempt any User from complying with Applicable Law.

9.3 Accuracy of Information - Users shall ensure that all information furnished through the Platform is true, complete, current and accurate. Users shall promptly correct or update any inaccurate information. Silicon Drive may rely upon information furnished by the User without independent verification except where verification is required by Applicable Law or internal compliance procedures.

9.4 Responsible Use - Users shall use the Platform only for its intended purpose. Users shall not misuse, manipulate or interfere with the operation of the Platform or any Services made available through it.

9.5 Prohibited Conduct - Without limitation, Users shall not:

9.6 Conduct Towards Others - Every User shall maintain courteous, respectful and professional conduct while interacting with:

Harassment, intimidation, threats, discrimination, abusive language, violence or unlawful conduct shall constitute a material breach of these Terms.

9.7 Unlawful Activities - The Platform shall not be used for facilitating or participating in activities prohibited under Applicable Law including, without limitation:

9.8 Reporting Obligations - Users shall promptly report to Silicon Drive any:

10. ELECTRONIC COMMUNICATIONS

10.1 Consent - The User expressly consents to receive communications from Silicon Drive by electronic means for purposes relating to:

10.2 Modes of Communication - Communications may be transmitted through:

10.3 Electronic Records - Electronic communications, digital acknowledgements, system-generated confirmations, transaction logs and electronic records maintained by Silicon Drive shall constitute valid records subject to Applicable Law.

11. INTELLECTUAL PROPERTY

11.1 Ownership - The Platform, together with all associated software, source code, object code, databases, user interfaces, graphics, designs, layouts, algorithms, workflows, documentation, trademarks, trade names, service marks, logos, domain names, copyrights, confidential information and other intellectual property shall remain the exclusive property of Silicon Drive and/or its licensors. Nothing contained in these Terms shall operate to transfer any proprietary right to the User.

11.2 Limited Licence - Subject to these Terms, Silicon Drive grants the User a limited, personal, non-exclusive, non-transferable and revocable licence to access and use the Platform solely for its intended purpose. The User shall not acquire any ownership, licence or proprietary interest other than the limited right expressly granted herein.

11.3 Restrictions - Without prior written consent of Silicon Drive, the User shall not:

11.4 Feedback - Any suggestions, recommendations, comments, ideas or feedback voluntarily provided by a User regarding the Platform may be used by Silicon Drive without restriction and without any obligation to compensate the User.

12. PLATFORM AVAILABILITY AND THIRD-PARTY SERVICES

12.1 Platform Availability - Silicon Drive shall use commercially reasonable efforts to maintain the availability, integrity and security of the Platform. However, the Platform is provided on an "as available" and "as applicable" basis. Continuous, uninterrupted or error-free operation is not guaranteed.

12.2 Scheduled Maintenance - Silicon Drive may temporarily suspend or restrict access to the Platform for maintenance, upgrades, testing, security enhancements, system migration or operational improvements. Where reasonably practicable, advance notice may be provided.

12.3 Technical Interruptions - Access to the Platform may be interrupted due to circumstances including:

Silicon Drive shall not be liable for temporary interruptions arising from such circumstances.

12.4 Third-Party Services - The Platform may integrate with or depend upon third-party products or services including:

Such third-party services operate independently and remain subject to their own contractual terms, privacy practices and service conditions.

12.5 Third-Party Websites - Where the Platform contains links to third-party websites or applications, such links are provided solely for convenience. Silicon Drive neither controls nor endorses the contents, products, services or practices of such third parties and shall not be responsible for any dealings between the User and such third parties.

12.6 Future Services - Silicon Drive may, from time to time, introduce additional Services, functionalities, technologies or operational capabilities through the Platform. Unless otherwise notified, such Services shall automatically be governed by these Terms together with the applicable Platform Policies.

13. PRIVACY, DATA PROTECTION AND APPLICABLE PLATFORM DOCUMENTS

13.1 Privacy - Silicon Drive recognises the importance of protecting the privacy and personal data of Users and is committed to processing such information in accordance with Applicable Law. The collection, storage, use, disclosure, sharing, retention and protection of personal data shall be governed exclusively by the Silicon Drive Privacy Policy, as amended from time to time. The Privacy Policy forms an integral part of these Terms and shall be read in conjunction herewith.

13.2 Consent to Processing - By accessing or using the Platform, the User acknowledges that personal data may be collected, processed, stored, transmitted and otherwise handled by Silicon Drive for the lawful purposes set out in the Privacy Policy and in accordance with Applicable Law.

13.3 Applicable Platform Documents - These Terms constitute the primary agreement governing access to and use of the Platform. Depending upon the nature of the Services accessed, the category of User, commercial arrangements, operational requirements or Applicable Law, one or more additional agreements, policies, notices or disclosures issued by Silicon Drive may become applicable to such User ("Applicable Platform Documents"). The User agrees to comply with all Applicable Platform Documents relevant to the Services accessed by such User.

13.4 Incorporated Documents - Without limiting the generality of Clause 13.3, the Applicable Platform Documents may include, wherever applicable:

13.5 Order of Precedence - In the event of any inconsistency between these Terms and any Applicable Platform Document, the following order of precedence shall apply unless otherwise expressly provided:

Nothing contained herein shall affect the mandatory operation of Applicable Law.

14. DISCLAIMERS

14.1 General - The Platform and the Services are provided on an "as available", "as applicable" and "subject to operational feasibility" basis. Except to the extent expressly required under Applicable Law or expressly agreed in writing, Silicon Drive makes no representation or warranty regarding uninterrupted operation, availability or suitability of the Platform for any particular purpose.

14.2 Platform Functionality - Silicon Drive does not warrant that:

14.3 Third-Party Infrastructure - The operation of the Platform may depend upon third-party technology, telecommunications networks, payment systems, cloud infrastructure, mapping services and other external systems over which Silicon Drive does not exercise operational control. Silicon Drive shall not be responsible for interruptions or failures attributable solely to such third-party infrastructure.

14.4 Regulatory Compliance - Nothing contained in these Terms shall be construed as exempting any User or Transport Service Provider from complying with Applicable Law. Each User remains independently responsible for compliance with all legal and regulatory obligations applicable to such User.

14.5 Separate Liability Framework - The detailed allocation of legal responsibilities, intermediary protections, operational liabilities, insurance-related matters and risk allocation applicable to Platform operations are separately governed by the Platform Intermediary Liability Disclaimer, Insurance and Indemnity Policy and other Applicable Platform Documents, wherever applicable. Nothing contained in these Terms shall be interpreted independently of such Applicable Platform Documents.

15. ROLE OF SILICON DRIVE AND ALLOCATION OF RESPONSIBILITIES

15.1 Platform Administration - Silicon Drive owns, develops, administers and maintains the Platform and facilitates technology-enabled mobility services through the digital infrastructure made available to eligible Users.

15.2 Scope of Responsibility - Silicon Drive's responsibilities under these Terms are limited to the administration, operation and maintenance of the Platform and the facilitation of technology-enabled Services made available through it. Unless expressly undertaken under a separate written agreement, Silicon Drive does not undertake the independent physical performance of transportation services.

15.3 Transport Service Providers - Transportation services facilitated through the Platform are independently performed by the respective Transport Service Providers. Each Transport Service Provider shall remain independently responsible for the lawful performance of transportation services undertaken by it, including compliance with statutory obligations, licensing requirements, permits, vehicle documentation, personnel management and operational safety.

15.4 User Responsibility - Each User shall independently remain responsible for:

15.5 No Assumption of Additional Obligations - Except where expressly agreed under a separate written agreement, Silicon Drive shall not be deemed to have assumed any duty, obligation or liability beyond those expressly provided in these Terms or under Applicable Law.

16. LIMITATION OF LIABILITY

16.1 General - To the fullest extent permissible under Applicable Law, Silicon Drive's liability arising out of or relating to the Platform shall be subject to the limitations contained in these Terms and the Applicable Platform Documents.

16.2 Excluded Losses - Except where liability cannot lawfully be excluded, Silicon Drive shall not be liable for any indirect, incidental, consequential, exemplary, punitive or special damages, including loss of profits, loss of business opportunity, loss of goodwill, loss of anticipated savings, loss of data or business interruption.

16.3 Aggregate Liability - Subject to Applicable Law, Silicon Drive's aggregate liability arising out of any claim connected with the Platform or these Terms shall not exceed the amount, if any, directly received and retained by Silicon Drive from the specific transaction giving rise to such claim. Nothing contained herein shall limit any liability that cannot lawfully be excluded or restricted under Applicable Law.

16.4 Preservation of Other Documents - This Clause shall be read harmoniously with the Platform Intermediary Liability Disclaimer and the Insurance and Indemnity Policy, wherever applicable. Where a detailed liability allocation is specifically provided in an Applicable Platform Document, such provisions shall prevail in relation to the subject matter governed therein.

17. INDEMNITY

17.1 User Indemnity - The User agrees to defend, indemnify and hold harmless Silicon Drive, its proprietorship, Silicon Drive (OPC) Private Limited, affiliates, successors, permitted assigns, directors, officers, employees, consultants, authorised representatives, licensors and service providers (collectively referred to as the "Indemnified Parties") from and against any claims, actions, proceedings, liabilities, losses, damages, penalties, fines, costs and expenses (including reasonable legal fees and expenses) arising out of or relating to:

17.2 Scope - The indemnity contained herein shall survive suspension, termination, deletion of the User Account or cessation of use of the Platform. Nothing contained herein shall prejudice any other legal or contractual remedy available to Silicon Drive under Applicable Law or any Applicable Platform Document.

18. SUSPENSION AND TERMINATION

18.1 Suspension - Silicon Drive may, without prejudice to any other right or remedy available under Applicable Law or these Terms, temporarily suspend, restrict or disable access to the Platform or any part thereof where it reasonably considers such action necessary for:

18.2 Termination by Silicon Drive - Silicon Drive may terminate or permanently deactivate a User Account where:

Unless prohibited by law or impracticable in the circumstances, Silicon Drive may provide notice of such termination.

18.3 Voluntary Termination - A User may discontinue use of the Platform or request closure of the User Account in accordance with the applicable Platform procedures. Closure of an Account shall not affect any accrued rights, liabilities, pending transactions, payment obligations or legal proceedings arising prior to such closure.

18.4 Effect of Termination - Upon suspension or termination:

19. DISPUTE RESOLUTION

19.1 Amicable Resolution - The parties shall endeavour to resolve any dispute, controversy or claim arising out of or relating to these Terms through good faith discussions and amicable negotiations before initiating formal legal proceedings.

19.2 Arbitration - Any dispute which cannot be resolved amicably within a reasonable period shall be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time. The arbitral tribunal shall consist of a sole arbitrator mutually appointed by the parties. Where the parties fail to mutually agree upon the appointment of the arbitrator within thirty (30) days of invocation of arbitration, either party may approach the competent court for appointment of the arbitrator in accordance with Applicable Law.

19.3 Seat and Venue - The seat and legal place of arbitration shall be Bengaluru, Karnataka. The arbitration proceedings may be conducted physically, virtually or through a hybrid mode, as determined by the arbitral tribunal.

19.4 Language - The language of arbitration shall be English.

19.5 Interim Relief - Nothing contained in this Clause shall prevent either party from approaching a court of competent jurisdiction for interim, urgent or conservatory relief before, during or after the arbitration proceedings, where such relief is legally permissible.

20. MISCELLANEOUS

20.1 Force Majeure - Silicon Drive shall not be liable for any delay, interruption or failure in performance resulting from events beyond its reasonable control, including acts of God, natural disasters, floods, earthquakes, epidemics, pandemics, cyber incidents, internet failures, power outages, strikes, lockouts, governmental restrictions, judicial orders, civil disturbances, war, terrorism or any other force majeure event.

20.2 Severability - If any provision of these Terms is held to be invalid, illegal or unenforceable by a court or tribunal of competent jurisdiction, such provision shall be severed to the extent of such invalidity without affecting the validity and enforceability of the remaining provisions.

20.3 Waiver - Failure or delay by Silicon Drive in exercising any right or remedy shall not constitute a waiver thereof. No waiver shall be effective unless made expressly in writing by Silicon Drive.

20.4 Assignment - The User shall not assign, transfer or otherwise deal with any rights or obligations under these Terms without the prior written consent of Silicon Drive. Silicon Drive may assign, novate or transfer its rights and obligations to any affiliate, successor, purchaser, group entity or other person in connection with any merger, restructuring, business transfer or corporate reorganisation.

20.5 Relationship of Parties - Nothing contained in these Terms shall be construed as creating a partnership, joint venture, agency, franchise, employment relationship or fiduciary relationship between Silicon Drive and the User except where expressly provided under Applicable Law or a separate written agreement.

20.6 Entire Agreement - These Terms, together with the Applicable Platform Documents, constitute the entire agreement governing the User's access to and use of the Platform and supersede all previous understandings relating to the same subject matter.

20.7 Survival - The provisions relating to intellectual property, confidentiality (where applicable), indemnity, limitation of liability, dispute resolution, governing law, data retention, payment obligations and all other provisions which by their nature are intended to survive shall continue notwithstanding suspension, termination or cessation of use of the Platform.

21. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India. Subject to the arbitration provisions contained herein, the courts having competent jurisdiction at Bengaluru, Karnataka shall have exclusive jurisdiction in respect of all matters arising out of or relating to these Terms.

22. CONTACT INFORMATION

For any queries relating to these Terms, Users may contact:

Silicon Drive Registered Office: No. 212/4, 4th Floor, Bellary Road, Sadashivanagar, Bengaluru – 560080. Corporate Office: Ground Floor, No. 72/2, Railway Parallel Road, 4th Block, Kumara Park West, Seshadripuram, Bengaluru – 560020.

Email: support@silicondrive.com

Website: https://silicondrive.com/

Customer Support: support@silicondrive.com

Grievance Officer: Sunil Kumar. S / sunil@silicondrive.com

As notified in the Silicon Drive Privacy Policy and the applicable Grievance Redressal Policy.